The physical setting is safe. The patients feel physically and psychologically safe & interpersonal interactions promote a sense of safety
Organizational operations & decisions are conducted with transparency with the goal of building and maintaining trust .
Key Principle 3
Throughout the practice, staff and the people they serve feel physically and psychologically safe; the physical setting is safe and the interpersonal interactions promote a sense of safety as defined by those they serve is a high priority.
Key Principle 3
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The practice provides or refers patients to opportunities for peer support and mutual self-help
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The service delivery model incorporates patients in service provision​
Peer support and mutual self-help are key vehicles for establishing safety and hope, building trust, enhancing collaboration, and utilizing their stories and lived experience to promote recovery & healing.