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Key Principle 2
Organizational operations & decisions are conducted with transparency and with the goal of building and maintaining trust with patients and family members as well as staff and others involved in the practice.
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Treatment plans, services, procedures, expectations, and limitations are clearly communicated to patients
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There is a clear procedure for the review of allegations of boundary violations.
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Confidentiality policies & legal reporting requirements are clearly explained to patients
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Staff provides services in a timely and reliable fashion. Changes are clearly communicated ​
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Patients collaborate with their medical team on safety goals
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From SAMHSA's Concept of Trauma and Guidance for a Trauma-Informed Approach
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