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Key Principle 2

Organizational operations & decisions are conducted with transparency and with the goal of building and maintaining trust with patients and family members as well as staff and others involved in the practice.

  • Treatment plans, services, procedures, expectations, and limitations are clearly communicated to patients

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  • There is a clear procedure for the review of allegations of boundary violations.

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  • Confidentiality policies & legal reporting requirements are clearly explained to patients

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  • Staff provides services in a timely and reliable fashion. Changes are clearly communicated  â€‹

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  • Patients collaborate with their medical team on safety goals

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From SAMHSA's Concept of Trauma and Guidance for a Trauma-Informed Approach
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